Account Deletion and Data Retention
Last updated: 5 November 2026
You can delete your ezit account at any time, in the app or by email. Deletion is permanent.
How to delete your account
In the app: go to Profile → Delete account and confirm.
By email: if you can't access the app, email contact@justezit.com from the email address on your account, with the subject "Delete my ezit account". We may ask you to confirm the request.
If you signed in with Apple, deleting your ezit account also removes ezit's access to your Apple ID. If you own a seller shop on ezit, contact us first so we can close the shop and settle any payouts.
What happens when you delete your account
- You are signed out, and your account can no longer be used.
- We start deleting immediately and complete it within 30 days.
- If you have an order that is not yet delivered, or a return or refund in progress, please wait until it finishes, or contact us first.
What we delete and what we keep
| Data | What happens |
|---|---|
| Name, email, sign-in account link | Deleted |
| Saved items, follows, likes, push notification tokens | Deleted |
| Delivery addresses | Deleted |
| Comments and reports you posted | Deleted or anonymised |
| Order, invoice, payment and refund records | Kept with personal details removed where possible, for up to 8 years, as Indian tax and company law requires |
| Records needed to prevent fraud or resolve an open dispute | Kept until the matter is closed |
| Backups | Deleted within 30 days |
Questions
Email contact@justezit.com, or write to our Grievance Officer at the same address with the subject "Grievance".