Returns, Refunds and Cancellation

Last updated: 5 November 2026

You can cancel an order until the seller packs it. After delivery, return windows depend on the product category, as shown below and on each product page.

1. Cancelling an order

Open the order in the app and tap Cancel order. This is available until the seller starts packing it.
You get a full refund, including any delivery charge. There is no cancellation fee.
Once an order is packed or shipped, it cannot be cancelled. You can request a return after delivery instead, if the category allows it.
If a seller or ezit cancels your order, for example because an item is out of stock, you get a full refund automatically.

2. Return windows by category

Category	Return window	What can be returned
Fashion	7 days from delivery	Unused items with original tags and packaging
Accessories	7 days from delivery	Unused items in original packaging
Home	7 days from delivery	Unused items in original packaging
Tech	7 days from delivery	Defective items only (no change-of-mind returns)
Beauty	No change-of-mind returns	Damaged, leaked, tampered, expired or wrong items, reported within 48 hours of delivery
Food	No change-of-mind returns	Damaged, leaked, tampered, expired or wrong items, reported within 48 hours of delivery

3. Damaged, defective or wrong items

If any item arrives damaged, defective, tampered, expired, or is not what you ordered, report it in the app as soon as possible. For Beauty and Food, report it within 48 hours of delivery. Please add clear photos of the item and the packaging. An unboxing video helps but is not required.

4. How to request a return

Open the order in the app and choose Request return for the item.
Select a reason and add photos where asked.
We review the request, usually within 2 business days.
If approved, a courier picks up the item from your delivery address. Keep it packed and ready.
Once the seller receives and checks the item, we approve the refund.

For perishable food, once we approve your photos, we refund you without a pickup.

5. What cannot be returned

Items outside their return window
Items that are used, washed, damaged by the buyer, or missing tags or original packaging
Beauty and Food items for change of mind
Tech items that work as described, for change of mind

6. Refunds

Refunds go back to your original payment method through Razorpay.
After approval, the refund is usually credited within 5–7 business days, depending on your bank or payment app.
For a partial return, you are refunded for the returned items. The delivery charge is refunded if you return the whole order, or if any item was damaged, defective or wrong.
Return pickup is free. We do not deduct a pickup or restocking fee from your refund.