Shipping Policy

Last updated: 5 November 2026

ezit currently delivers only within Mumbai. On orders under ₹999, delivery costs ₹49 to ₹249, depending on the parcel's weight, size and delivery distance. Delivery is free on orders of ₹999 or more.

1. Where we deliver

• Delivery addresses in Mumbai only (pincodes starting with 400). Checkout tells you if an address is outside our delivery area.
• You can browse ezit from anywhere. We will announce new cities in the app.

2. Delivery charges

The exact charge is shown at checkout before you pay.

3. How delivery works

• Each seller packs their items and hands them to a courier arranged by ezit through Shiprocket.
• If your order has items from more than one seller, they may arrive in separate parcels.
• Sellers usually dispatch within 1–2 business days of your order. Delivery within Mumbai usually takes 1–3 business days after dispatch.
• These are estimates. Delays can happen due to weather, holidays or courier issues.

4. Tracking

Once a parcel is shipped, you can see its status and tracking number in the order screen in the app. We also send updates by notification and email.

5. Failed or missed delivery

• The courier contacts you on the phone number in your delivery details. Please keep it reachable.
• If delivery fails after 3 attempts, the parcel returns to the seller and we refund you. If it failed because the address or phone number was wrong, or no one was available, we deduct the delivery charge you paid (₹49 if your delivery was free). Otherwise you get a full refund.
• If a parcel is lost or arrives damaged in transit, report it in the app and we will refund or replace it.

6. Payment

All orders are prepaid. We do not offer cash on delivery.