Privacy Policy
Last updated: 5 November 2026
This policy explains what personal data ezit collects, why, who we share it with, and the choices you have. ezit technologies private limited ("ezit", "we") is responsible for your data under India's Digital Personal Data Protection Act, 2023.
1. Data we collect
| What | Examples | Why we need it |
|---|---|---|
| Account details | Name, email address, and the account ID from Google or Apple | To create your account and sign you in |
| Delivery details | Name, phone number, delivery address | To deliver your orders and contact you about them |
| Orders and payments | Items bought, amounts, order status, refunds, payment reference | To process orders, refunds and support, and to meet tax and accounting rules |
| Activity in the app | Products and stories you save, like or view, brands you follow, comments, reports and blocks | To run these features and keep the community safe |
| Support messages | What you write to us, photos you attach to a return or damage claim | To resolve your request |
| Device data | Push notification token, app version, device type, crash reports | To send order updates and fix problems |
We do not get your card, UPI or bank details. Razorpay handles them directly. We do not use advertising trackers or sell your data.
2. How we use your data
- To provide the app: accounts, browsing, saving, following, checkout, delivery, returns and support.
- To send you service messages about your account and orders by email or push notification.
- To keep ezit safe: prevent fraud, enforce our terms and act on reports.
- To meet legal obligations, for example keeping invoices and payment records.
- To improve ezit, using crash reports and usage in a way that does not identify you where possible.
We process your data based on your consent when you create an account and use ezit, and for legitimate uses permitted by law, such as completing an order you asked for. You can withdraw consent by deleting your account. Some features will then stop working.
3. Who we share it with
We share only what each party needs to do its job:
| Party | What they do |
|---|---|
| The seller of your order | Receives your name, phone and delivery address to pack and ship your order |
| Razorpay | Processes payments and refunds |
| Shiprocket and its courier partners | Pick up, deliver and return parcels |
| Supabase | Hosts our database and sign-in service |
| Amazon Web Services | Hosts our servers, photos and videos, and sends email |
| Google and Apple | Provide sign-in and push notifications |
| Expo | Delivers push notifications to your device |
| Sentry | Receives crash reports so we can fix bugs |
| Render and Cloudflare | Host and protect our websites |
We may also share data when the law requires it, for example with government authorities on a valid request.
4. Where your data is stored
Our database and servers are hosted in Singapore. Some service providers may process data in other countries. We only use providers with appropriate security safeguards.
5. How long we keep it
We keep your data while you have an account. When you delete your account, we remove or anonymise your personal data, except records we must keep by law, such as order, invoice and payment records. Those are kept for up to 8 years. Backups are deleted within 30 days. Details are on the Account Deletion and Data Retention page.
6. Your rights
You can:
- see and update your details in the app (Profile)
- ask us for a summary of the personal data we hold about you
- ask us to correct or delete your data
- delete your account in the app (Profile → Delete account)
- nominate someone to exercise these rights if you are unable to
- raise a complaint with our Grievance Officer, and then with the Data Protection Board of India if you are not satisfied
Email contact@justezit.com from the email address on your account. We reply within 30 days.
7. Children
ezit is for people aged 18 and over. We do not knowingly collect data from children. If you believe a child has created an account, contact us and we will delete it.
8. Security
We use encryption in transit, private storage for photos and videos, restricted staff access, two-factor authentication for admin access, and daily encrypted backups. No system is perfectly secure. If a breach affects your data, we will inform you and the authorities as the law requires.
9. Changes
We may update this policy. We will post the new version here with a new "last updated" date, and tell you in the app if a change is significant.
10. Contact
Grievance Officer: Atharva Gupta, Founder and Director, ezit technologies private limited, 11, 1st Floor, Plot 68, Mithaiwala Building, Kalbadevi, Mumbai, Maharashtra 400002. Email: contact@justezit.com (subject: Grievance).